Database reads timing out for some customers

Incident Report for Thrive

Resolved

This incident has been resolved.
Posted Oct 09, 2026 - 18:36 MDT

Monitoring

Performance is restored for customers who experienced degraded performance. We continue to monitor the affected shard to ensure it remains stable.
Posted Oct 09, 2026 - 17:12 MDT

Update

We are continuing to investigate this issue.
Posted Oct 09, 2026 - 17:03 MDT

Investigating

Some customers may experience higher than expected loading times while viewing dashboards or their catalog in Thrive.
Posted Oct 09, 2026 - 17:03 MDT
This incident affected: Thrive Metrics Application.
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