Resolved -
This incident has been resolved.
Jul 30, 17:47 MDT
Update -
We are continuing to monitor the additional mitigation released earlier today.
Jul 29, 18:39 MDT
Update -
We're continuing to see an elevated rate of Shopify re-authorization for our customers and are investigating a new series of mitigations. We're deploying changes in the next two hours to provide additional relief for accounts still being impacted by this.
Jul 29, 11:45 MDT
Monitoring -
A fix for this issue has been released, and we are monitoring to ensure the number of reauthorization requests return to normal.
Jul 27, 17:55 MDT
Update -
We're still in-progress on a mitigation for the Shopify re-authorization issue. As a reminder, if you're prompted to re-authorize your Shopify integration, please do so.
Jul 27, 14:01 MDT
Update -
We're actively working on a mitigation, but don't expect full resolution until early next week. In the meantime, if you're prompted to re-authorize your Shopify integration, please do so as needed. This will keep your integration running smoothly while we put a permanent fix in place.
Jul 24, 16:43 MDT
Identified -
An issue affecting Shopify users has been identified. Customers with a Shopify integration may experience a high number of re-authorization requests.
Jul 24, 12:16 MDT