Update - We're actively working on a mitigation, but don't expect full resolution until early next week. In the meantime, if you're prompted to re-authorize your Shopify integration, please do so as needed. This will keep your integration running smoothly while we put a permanent fix in place.
Jul 24, 2026 - 16:43 MDT
Jul 24, 2026 - 16:43 MDT
Identified - An issue affecting Shopify users has been identified. Customers with a Shopify integration may experience a high number of re-authorization requests.
Jul 24, 2026 - 12:16 MDT
Jul 24, 2026 - 12:16 MDT
Update - We're continuing to investigate an unusually high volume of traffic from the Square integration, which is the root cause of the delays. If you have a Square integration connected, you'll continue to experience significant delays in transaction updates. We'll share another update as soon as we have more information or a fix in place.
Jul 24, 2026 - 16:21 MDT
Jul 24, 2026 - 16:21 MDT
Investigating - We are currently investigating an issue with Square webhooks causing system instability. Expect Square transactions to be significantly delayed while we investigate root cause.
Jul 24, 2026 - 12:12 MDT
Jul 24, 2026 - 12:12 MDT
shopventory.com
Operational
Shopventory Website
Operational
Shopventory Application
Operational
thrivemetrics.com
Operational
Thrive Website
Operational
Thrive Metrics Application
Operational
Thrive Catalog Management
Operational
Shopify API & Mobile
Operational
Google Cloud Platform Google Cloud Networking
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.